Once you purchase an item, your item will be delivered to the post office (or other shipping service) typically on the same day or within 3 business days from the purchase date.

With USPS, while the package may have been dropped off to their location, the USPS may take an additional 1 to 2 business day to scan the package, therefore it may appear that the package was dropped off later than our standard which is rarely ever the scenario.

With the United States Postal Service First Class International Packages and Global Shipping Service, it may take 7 to 21 days or more for your package to arrive. Expect potential delays in tracking updates.

If you're interested, contact us, we have additional items and deals.

When an item is marked as a gift you may leave a custom message for your gift recipient. No purchase receipts are included.

Once an item leaves our hands, it is in the responsibility and care of the shipping carrier.
In the rare and unfortunate instance that your item arrives damaged or broken, follow these steps:

• Save the packaging! This part is very important.
• Take pictures.

If the item is insured, there are two options: You file the claim with your local post office in person or online, or I file the claim online.

Whether you file or I file, PHOTO documentation is required.
We need to be able to start and submit a claim online to refund you without delay. If you cannot provide us with the requirements to file a claim, we cannot further assist the situation.

Visit this link to learn how to file a claim:

https://www.usps.com/help/claims.htm

Once an item leaves our hands, it is in the responsibility and care of the shipping carrier.
In the rare and unfortunate instance that your item arrives damaged or broken, follow these steps:

• Save the packaging! This part is very important.
• Take pictures.

If the item is not insured, you may exchange the item (if available).

At Quantum Mineral we are eager to go above and beyond for our customers, communication and cooperation is important to servicing you to your upmost satisfaction so please contact us if you are unsatisfied in any way.

It is the buyer's responsibility to provide the correct address for their order. Addresses cannot be modified once an order is placed.

Please make sure that you are using the proper address at checkout as we are not responsible for errors in addresses made by the buyer nor do we accept after purchase address changes.

Carefully examine your address and order before finalizing a purchase.

You may be subject to a SERVICE CHARGE of 20% of your purchase if you use an INVALID or NON-DELIVERABLE address which results in an order cancellation.

Quantum Mineral is not responsible for items ordered to unsecured addresses such as front desks, counters, clerks or mail-rooms.