Return, Exchange, and Cancellation Policy
I take great pride in offering you high-quality rocks, and I want to ensure your experience with my products is as pleasant as collecting them. Please take a moment to review my return, exchange, and cancellation policy to understand the guidelines for these processes.
1. Return and Exchange Eligibility I offer returns and exchanges under the following circumstances:
- If you receive damaged or defective rocks.
- If you receive the wrong item or an incomplete order.
- If you are unsatisfied with the quality of the rocks and can provide a valid reason.
2. Contacting Us If you believe you are eligible for a return, exchange, or need to cancel your order, please contact me as soon as possible, and no later than 30 days from the date of your purchase. You can reach out through our customer service, and I'll be happy to assist you in the process.
3. Return Process For returns, I may provide you with instructions on how to return the items. You will be responsible for the cost of return shipping unless the return is due to my error, such as shipping the wrong item or a defective product. Once I receive the returned items, I will process the return as quickly as possible, issuing a refund through the same payment method used for the original purchase.
4. Exchange Process For exchanges, please contact me, and I will guide you through the exchange process, ensuring you receive the desired rocks. You may need to return the original items (as specified in the return process) before the exchange is processed.
5. Cancellation If you need to cancel an order, please do so as soon as possible, and no later than 24 hours after placing your order. If your order has not been shipped yet, I will cancel it and issue a full refund. Once the order has been shipped, the return policy will apply.
6. Return and Exchange Exceptions Please note that I cannot accept returns or exchanges in the following situations:
- If the request is made after 30 days from the date of purchase.
- If the rocks are damaged due to mishandling or improper care after delivery.
- If the rocks have been altered or modified in any way.
- If the rocks are custom-made or personalized, as these are non-returnable and non-exchangeable.
7. Contact Information If you have any questions or concerns regarding the return, exchange, or cancellation policy, please feel free to contact me through our customer service. I'm here to assist you and ensure that your experience with my rocks is enjoyable and satisfying.
Your satisfaction is my priority, and I'm grateful for your support. I hope that your purchase exceeds your expectations, but should you need a return, exchange, or cancellation, I'm here to make the process as smooth as possible.